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Practice Management Software for Private Practices in White Plains
Prexella is practice management software White Plains therapists and counselors use to run a downtown office and a telehealth caseload from one calendar, on their own domain.
Last updated 10/10/2026 · Sources verified 10/10/2026
The White Plains private-practice landscape
White Plains is the county seat and the main office district of Westchester, and it has one of the densest concentrations of licensed therapists in the state outside New York City. As of July 1, 2026, the Office of the Professions counted 754 licensed mental health counselors with Westchester County addresses (NYSED license statistics), alongside thousands of clinical social workers.
Many practices here rent office space near the train station and the courthouse district and fill the rest of the week with video sessions. Clients often work in Manhattan or Stamford and want early-morning or evening times that fit a commute. That mix shapes how practice management software needs to behave.
Three White Plains workflows in Prexella
1. Commuter hybrid: office on Tuesdays, video on Thursdays
A client who commutes on Metro-North can book an in-office session on the days they work from home and a video session on the days they are in Manhattan. In Prexella they choose telehealth or in office when they book on your online booking page, and the confirmation email and the day-before reminder carry the video link only when it is a video session. Your calendar shows both kinds side by side, so you can see at a glance which hours need the office.
2. Out-of-network superbills for Aetna, Cigna and Empire members
Westchester clients largely have employer plans, and many choose an out-of-network therapist and claim reimbursement themselves. At the end of the month you pick the client, Prexella pulls their completed sessions, suggests 90834 or 90837 from the session length, and adds your New York license number, NPI, EIN and the diagnosis you enter. The client downloads a superbill and files it with their insurer.
3. Prepaid packages for weekly clients
Weekly clients can buy a block of session credits in the client portal. Each completed session draws one down, the client sees their balance, and Prexella emails a reminder when credits run low, so you are not invoicing every week.
What White Plains clients see
Clients book, sign intake and consent forms, and message you on a portal at your own domain with your practice name, not Prexella's. Intake paperwork is signed electronically with an audit trail before the first session, so you do not spend the first ten minutes on clipboards.
Setting up a White Plains practice in Prexella
Most White Plains practices are set up in a single call. The Prexella team adds your session types, for example a 60-minute intake billed as 90791, 45-minute and 53-minute follow-ups, and a couples session, each with its own fee. Then they add your office hours, the days you keep for video, and your intake, informed consent, privacy notice and telehealth consent forms. Your booking page goes live on your own domain, so you can link it from your website, a directory profile or an email signature.
For practices near the courthouse, a common request is a short consultation slot that new clients can book before committing to an intake. That is simply another session type with its own length and price, free or paid, and it shows on the same booking page.
Moving from another system. Export your client list and documents from your current software, have Prexella set up, and point new bookings at your new page while existing appointments finish where they are. Most White Plains practices run both systems for one billing cycle. The steps are on how to switch.
What it costs. Prexella is one flat fee for the practice, quoted on a demo call, whether you are a solo LMHC or a group of five. There are no per-clinician seats, so taking on an associate to cover evening hours does not change the bill.
Nearby
- New York state overview: licensing, telepractice and records rules.
- Westchester County for practices outside White Plains.
- Rockland County across the Hudson.
- Stamford and Fairfield County for Connecticut-licensed clinicians on the same commuter line.
Request a demo to see Prexella set up with your own session types and fees.
Frequently asked questions
Can my White Plains clients switch between office and video sessions?
Yes. Clients pick telehealth or in office each time they book or reschedule in the client portal, and the superbill uses the right place-of-service code for each session automatically.
Do I need anything extra to see Connecticut clients from White Plains?
Yes, a Connecticut license or another legal authorization, because the rule follows where the client is during the session. New York's own telepractice guidance applies the same logic to clients located in New York. Prexella records the visit type but you confirm the client's location at the start of each session.
Does Prexella work for a solo LMHC as well as a group?
Yes. It is one flat fee for the practice, so a solo counselor and a five-clinician group in White Plains pay the same way, and adding an associate does not add a seat fee.
See Prexella with your own workflow
A live, one-on-one walkthrough of scheduling, superbills, the client portal and marketing tools. Free, no obligation.